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Description
Customer Service Training 101: Quick and Easy Techniques That Get Great ResultsYour service team may represent the first, last, or only interaction point between your customers and your company. Your front line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book

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